Our Privacy Policy & CCTV Declaration
Who We Are
This Privacy Policy explains how OHL Ltd, trading as Ashton Estate Country Holidays, collects, uses, and protects your personal data.
Registered Office: OHL Ltd, Ashton, Peterborough, PE8 5LF
Company Registration: England No. 01787160
We are the Data Controller for any personal data you provide.
What Information We Collect
 We may collect personal data when you:
- Make an enquiry or booking
- Register or browse on our website
- Purchase a product or service
- Enter competitions or respond to surveys
- Communicate with us by phone, email, or social media
Information we may collect includes:
- Name, contact details, and address
- Payment and booking details (we do not store full card numbers)
- Preferences, dietary or accessibility needs
- Group booking information (e.g. names and ages)
- IP address and browser information
- Communication preferences and feedback
- Incident or health-related details (only when necessary)
We may also collect technical data from your visit to our website using cookies and other tracking tools.
How We Use Your Data
 We use your data to:
- Process bookings and enquiries
- Provide services you’ve requested
- Improve our website and customer experience
- Send marketing communications (with your consent)
- Fulfil legal obligations (e.g. safety or fraud prevention)
- We may monitor phone calls or emails for training, security, and service improvement.
Sharing Your Information
We do not sell your data.
We only share your data with trusted third-party service providers when necessary for:
- Booking systems and payment processing
- Email or marketing tools (if you’ve opted in)
- Website hosting and analytics
- Insurers or legal authorities where required
- All third parties must handle your data securely and only for specified purposes.
Legal Basis for Processing
- We rely on one or more of the following:
- Consent – e.g. marketing emails (can be withdrawn anytime)
- Contract – to fulfil your bookings or requests
- Legal obligation – e.g. health, safety, fraud prevention
- Legitimate interest – e.g. customer service, internal analysis
Your Rights
 You have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion or restriction of your data
- Object to certain types of processing (e.g. direct marketing)
- Withdraw consent at any time
- Request transfer of your data to another provider (where applicable)
To exercise your rights, contact us via:
Email: [email protected]
You can also contact the Information Commissioner’s Office: https://ico.org.uk/concerns
How Long We Keep Your Data
 We only retain your data as long as necessary for:
- The reason it was collected
- Legal or reporting obligations
- Resolving disputes or enforcing agreements
Once no longer needed, it is securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website:
Who We Are
This Privacy Policy explains how OHL Ltd, trading as Ashton Estate Country Holidays, collects, uses, and protects your personal data.
Registered Office: OHL Ltd, Ashton, Peterborough, PE8 5LF
Company Registration: England No. 01787160
We are the Data Controller for any personal data you provide.
CCTV & Video Surveillance Declaration
Ashton Estate Country Holidays uses CCTV and video surveillance systems for the purposes of safety, security, and the protection of our guests, staff, and property.
We use Blink camera systems in various locations where signposted across the estate. The only internal cameras are located in the following communal areas only:
- The Green Room – communal games room
- The Wicket Room – communal games room
There are no cameras in private accommodation areas, bathrooms, or bedrooms.
Lawful Basis
CCTV footage is processed under the legitimate interests lawful basis in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, specifically for safety, security, and incident prevention or investigation.
Monitoring & Access
- Cameras are not systematically or continuously monitored.
- Recorded footage is only reviewed if an incident, safety concern, or security issue arises.
- Access to CCTV footage is strictly limited to two authorised members of staff.
- Footage is not shared with third parties, except where required by law (e.g. law enforcement).
Data Retention
- Video recordings are automatically deleted after 30 days.
- Footage is not stored or retained beyond this period unless it relates to a specific incident requiring investigation, in which case it will be retained only for as long as necessary.
Your Rights
Guests have rights under UK data protection law, including the right to request access to personal data where identifiable. Requests relating to CCTV footage must be made in writing and will be handled in accordance with legal requirements and exemptions.
By confirming your booking and staying at Ashton Estate Country Holidays, you acknowledge and accept the presence and use of CCTV as described above.
