Ashton Country Estate

Luxury Holiday Houses & Hotel

Frequently Asked Questions

Answers to the most asked questions from previous guests

What time is check-in and check-out?
CHECK-IN: After 4pm on the day of arrival.
The property may be available earlier, please enquire closer to the time.

CHECK-OUT: Before 10am on the day of departure.

Are the properties dog friendly?
Yes, the owner will consider one or two dogs in the majority of the properties.
Please email us a request including how many dogs and the breed. You are requested to read Clause 10 of our Term & Conditions which can be found in these FAQ’s.

The only properties that do not allow dogs are Greenwood Manor and Goodwood Rooms.

How can I pay for my holiday?

Your are welcome to pay by bank transfer (BACS) or by personal  Mastercard or Visa.

Do I need to pay a deposit?
An advance payment of circa 30% is required to secure the booking. A booking is only confirmed when you receive an Email confirming that the advance payment has been received.
When do I need to pay the balance for my stay?

The balance payment is required no less than 30 days prior to arrival. For bookings of 4 or more houses the balance is due two months prior to arrival (60 days)

Is there WIFI at the property?

Yes, all the properties have Gigaclear fibre optic broadband available free of charge

Do you provide linen and towels?

Yes, all bed linen, towels, bathmats and hand towels are provided. For stays of 2 weeks or more linen and towels can be changed free of charge after one week.

Do you provide housekeeping services?
For bookings of two or more weeks a service clean may be provided at the end of the first week.
Is there a minimum night stay?

Minimum stay: 2 nights
Minimum stay Christmas & New Year & Easter: 4 nights

Do you supply breakfast?
Yes, we supply a breakfast hamper which (depending on availability & seasonality) fresh sourdough from Hambleton Bakery, eggs, milk, butter, local jam, local marmalade and fruit.
Do supply other meals to the holiday house?

Below you will find a list of places that deliver food for us to the holidays houses. We have also included information regarding caterers.
CURRY PASSION – Allow at least an hour to receive food. They have a vast menu from pizzas, to burgers and of course curries.
ONKAR – Large variety of curries

At the Platter Co. we create gourmet grazing platter boards & boxes ideal for any occasion. Using locally sourced produce when available every platter is a work of art. All our platters are made fresh on the day of your event and delivered to you.
Sally will create something to suit your taste / the style of the event and budget – the dessert platters are amazing!
Contact Sally on: 07933 107717

Experts in anything cooked over flames: Argentine Asado, Portuguese Churrasco, Italian Wood Fired Pizzas, Thai Sticky BBQ, Mexican Tacos, Indian Tandoor, South African Braai, English Lamb & Hog Roasts, American Bar-B-Ques.
Tel: 01491 873 560
*They also have veggie options – BBQ’s are not only for meat eaters. Have a look at their brochure…..if it doesn’t make you instantly drool nothing will! Note from Carol Maibaum, Director OHL Limited…..South African born and a braai enthusiast!

Local Catering Company – they get booked out fast!
Established in 2010, Beetroot has been providing professional catering services to clients from all over the UK. Whether it is your wedding, family party or corporate event, you’ll want it to run smoothly. Our reputation is for providing an outstanding level of personal service and for producing beautifully presented, great tasting food.

Keith, Amanda, Lizzie and Simon – as well as our team of chefs and event staff – will communicate closely with you from the outset. Whether you already know what you want, or need advice on where to start, Beetroot are here to help. We can deliver prepared meals to the holiday house or be there on hand to cook or cater to your party.

Freephone: 08448 221735 Tel: (07921) 672076
Email: [email protected]

On what days can we arrive?
Arrival can be on a Monday, Tuesday, Wednesday, Thursday or Friday.
Do you allow weddings?

Weddings of up to 60 people are welcome. For the sake clarity, accommodation must be booked for all guests. We do not rent out event spaces without accommodation.

Will we have the whole Estate to ourselves?
We have 15 holidays houses spread throughout the Estate, some are more private than others but there are a lot of communal areas that are shared.
Who owns the holiday houses?

Dr Charles Lane
Although Dr Lane’s permanent home is the beautiful island of Jersey his appreciation of the natural world and the many architecturally significant buildings on the Ashton Estate has never waned – which is self evident by the hard work and dedication he and his UK management company OHL Limited do to ensure that the CDL Sector of Ashton Estate and Ashton Wold remains an oasis of natural flora and fauna dotted with magnificent unique buildings.

Can we get shopping delivered to the holiday house?
Yes, please make sure you have the correct address for the property. Make sure you book a time that you will be at the property. See the map & directions section under each house. Or search the property name and postcode on Googlemaps.
Postcode: PE8 5LZ
Constable House, Turner House, Gainsborough House, Home Farm Cottage
Postcode: PE8 5LF
The Gatehouse, Morland Manor, Gold Cup Rooms, St Leger Rooms, Goodwood Rooms, Greenwood Manor, Renaissance Rooms, Raphael Rooms
Postcode: PE8 5LD
Chapel Farmhouse, Chapel Manor, Beehive Cottage
Where is the nearest train station?
Peterborough or Corby
What items can we expect to find in the holiday house?
The items below are supplied in the houses, if something is missing please inform us and we can locate an alternative for you.
Crisp white bed linen
One bath sheet per guest
Bath mats / handtowels
Electricity / Water and Heating included in the price
Flat screen smart TV
DVD Player
Fridge Freezer
Washing Machine
Tumble Dryer
Fully equipped kitchen including toaster, microwave
Vacuum cleaner
Hand held blender
Nespresso Original Coffee Machine (we do not supply pods, pods available at most supermarkets)
Iron & Ironing board
BBQ purpose built –you need to supply your own charcoal (Guests cannot bring their own BBQ’s)
Highchair available on request
Lots of kitchen utensils
Washing up liquid, dishwasher tabs, tea towels, handsoap etc
What are your Terms & Conditions of Hire?


These are the Terms and Conditions of an Agreement between you, the visitor specified in the booking form and your party, and referred to in these Terms and Conditions as ‘the Visitor’ and us, OHL Limited, whose registered address is Cricket Pavilion, Ashton, Peterborough, PE8 5LF.

1. CHECK-IN is after 4 pm on the Arrival Date / CHECK-OUT is before 10 am on the Departure Date. Late check-in OR check-out by prior arrangement only.

2. PERMISSION TO OCCUPY from Landlord, Dr Charles Lane and from agents OHL Limited:

a) Dr Charles Lane and OHL Limited permits the Visitor and any other guests named on the booking form to occupy the Accommodation for the period commencing on the Arrival Date and ending on the Departure Date, subject to the check-in and check-out times referred to above.

b) Any Accommodation occupied is strictly on the basis that the Accommodation is for holiday use only and that there is no right for the Visitor or any other person to remain in the Accommodation after the check-out time on the Departure Date. All Visitors must have a primary residence elsewhere. This is a mandatory condition. If you do not have a primary residence elsewhere you are not permitted to occupy a Ashton Estate holiday residence.

c) The Visitor shall not permit any person who is not named as a guest on the booking form to occupy the Accommodation.


a) The Visitor shall take all reasonable and proper care of the Accommodation and its furniture, pictures, fittings and effects in or on the Accommodation and leave them in the same state of repair and condition and in the same clean and tidy condition as at the Arrival Date. See Clause (7) – A cleaning charge of £250 will be charged for each house left in an unreasonable dirty or untidy manner. The Visitor must check the Accommodation and its contents immediately on arrival and notify OHL Limited immediately of any faults or damaged items, otherwise it will be assumed that the damage was caused by the Visitor and a charge applied under clause 7.

b) The Visitor and his/her guests must comply with any reasonable regulations relating to the Accommodation. Any regulations relating to the Accommodation will be placed in the welcome pack provided to the Visitor upon arrival.

c) The Visitor is not allowed to use the property for illegal or immoral purposes which includes without limitation the use of illegal substances.

d) Borrowing items from other houses eg. crockery, cutlery, chairs etc. It is extremely time consuming for the housekeepers to have to check and move items around. If items are not replaced by the Visitor in the place it originated the Visitor will be charged a fee of £100 for each property.

e) Please remove shoes when walking on carpeted areas of the Property.

4. PAYMENT: a. An Advance Payment (up to 50% of the Holiday Price) is required to confirm your booking. Payment can be made by bank transfer or cheque. The advance payment is not a deposit of any kind and is not a security deposit.
b. The balance of the Holiday Price must be paid not later than one month (30 days) before the Arrival Date. Please note groups booking 3 houses or more are required to pay the balance 2 months prior to arrival (60 days).
c. OHL Limited regret that if the balance is not paid on or by the due date, then OHL Limited reserves the right to cancel the reservation, retain any Advance Payment and look to you, the Visitor, to pay the outstanding balance of the Holiday Price.

5. CANCELLATIONS:A sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the Arrival Date will incur no cancellation charge and any monies paid will be returned within 14 days. Cancellations or changes that result in a shortened stay or that are made within sixty (60) days of the Arrival Date will result in a cancellation equal to the Holiday Price. In Such circumstances there will be no refund of the Holiday Price.

6. CONFIRMATION OF BOOKING: Bookings are only confirmed when an Advance Payment has been paid and you have received a booking confirmation in writing by e-mail. A copy of the booking form must be returned at least one month prior to your arrival and can be sent by fax, post or scanned email. By making a booking / and or signing the booking form and / or making a payment towards your holiday stay, you the Visitor, are confirming that you have read, understood and accepted these Terms and Conditions. It is vital that the Terms and Conditions are read. If you do not understand anything or do not wish to adhere to anything then you must not make a booking. The person named on the booking form warrants that he/she is authorised to agree to these Terms and Conditions and is acting on behalf of all persons including those substituted or who join the party at a later date. The Visitor is responsible for ensuring that all persons occupying the Accommodation comply with the Terms and Conditions in all respects. Thus you must ensure that everyone in your party has a copy of these Terms and Conditions, has read them and that they agree to them. A copy of the Terms and Conditions will be placed in the welcome pack of the Accommodation.

7. DAMAGE: You will be charged the reasonable cost of remedying, addressing or dealing with any of the following:

a. Damage done to the Accommodation or its contents, beyond normal wear and tear
b. Returning the Accommodation to a clean and tidy state – if it is left in an unreasonably dirty or untidy state which includes without limitation the following.

(i) all debris, rubbish and discards must be placed in the rubbish bins provided (Big Black bin for general waste & Big Green Bin for recyclable goods, Small Green Bin for food waste).

(ii)Soiled dishes must be placed in the dishwasher and the dishwasher turned on.

(iii) Cooker should be wiped down after every use.

(iv) Damp towels should be placed in the bath and not on the furniture or beds.

c. Failure to return keys immediately following departure from the Accommodation

d. Replacing lost or damaged items / linen. This includes items that are “borrowed” from one house and placed in one of the other houses. It is extremely time consuming for the housekeepers to have to check and move items around. If items are not replaced by the Visitor in the place it originated the Visitor will be charged a fee of £100 for each property.

8. MAXIMUM OCCUPANCY: In The Gainsborough House the maximum number of guests is limited to eight (8). In The Constable House the maximum number of guests is limited to (9). In The Turner House the maximum number of guests is limited to eight (8). Morland Manor the maximum number of guests is limited to ten (10). Gold Cup Rooms the maximum number of guests is limited to eight (8). Renaissance Rooms the maximum number of guests is limited to ten (10) The Visitor shall not exceed the specified occupancy levels without OHL Limited’s prior written approval as safety regulations place a maximum on the number of occupiers at any one time.

9. FIXTURES / FITTINGS / DECORATIVE ITEMS / WOODLAND WALK AND OTHER ACTIVITIES: Children should be made aware that all ladders in the Accommodation are for decoration only. At no time should the Visitor or any member of their party climb on the ladders / glass walkway panels / or Juliette balconies.

Children should not be left unattended in the Accommodation at any time.

Visitors must be aware that the properties contain various large and heavy paintings, statues and decorative objects. We do not supervise visitors and prudence must be taken when within the property or surrounding area eg. no climbing on garden statues. Children should not be left unattended.

Visitors must not enter the woodland areas during adverse weather conditions eg. strong winds, heavy rains or storms.

Visitors must not smoke in the woodland area and campfires must not be lit.

Careful consideration should always be taken on this uneven terrain and all woodland propose hazards and you will not be monitored.

10. PETS: No pets are permitted in the Accommodation without the prior written approval by OHL Limited. If OHL Limited approves the keeping of one or more dogs in the Accommodation and the Visitor makes a booking then it is presumed that all the terms below are accepted and will be adhered to.

Under no circumstances will we supervise you (as an owner or controller of a dog or dogs) nor will we supervise the dog or dogs. We have no responsibility towards you as owner and / or controller, nor to the dog or dogs.

Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of.

You act as a free agent exercising your own free will, acting in the knowledge that no property supplied is dog proof and any dog may escape at any time. You agree that in this respect that premises are not defective and are not intended to be dog proof.

You will at all times supervise and be responsible for your dog and / or dogs including without limitation, preventing your dog and / or dogs from harming other persons (including children) and from causing accidents, including traffic accidents. You acknowledge your duty of care as supervisor of your dog and / or dogs.

If you do not accept all the above, you must not bring a dog onto the premises.

11. INCLUSIVE FEES: The Holiday Price includes a one-time linen and towel setup. Facilities fees including water, heating and electricity are included in the Holiday Price. For bookings of two weeks or longer a weekly towel / linen setup fee will apply. Basic provisions such as salt / pepper / olive oil / a few toilet rolls etc are provided but these are not replenished during your stay. It is up to the Visitor to supply their own provisions for their stay

12. HOUSEKEEPING: While linens and bath towels are included in the unit, daily maid service is not included in the Holiday Price, however there are laundry facilities in the Accommodation. We do not permit bath towels or linens to be taken outside the Accommodation for your use.

13. ERRONEOUS AND / OR FALSE BOOKINGS: (a) Any booking obtained by error and/ or under false pretense will be subject to cancellation. No refund of any part of the Holiday Price will be given in such circumstances and the party will not be permitted to check-in. To book, you must have a primary place of residence i.e somewhere where you habitually reside and you must supply this address on your booking form. Your residence may be in England or in another country.

(b) The Visitor and all named guests all warrant that they occupy solely as genuine holiday makers. All the properties are owned by Dr Charles Lane, and OHL Limited is his duly authorized agent.

a. The Visitor is requested to familiarise him/herself and all members of his/her party with any safety information provided at the Accommodation on the Arrival Date, in particular the location of all exits, fire fighting equipment and first aid box. Please refer to appropriate user manuals for the appliances if unsure how to operate them.
b. Smoke alarms and carbon monoxide detectors are fitted throughout the Accommodation for the safety of all occupants. These are checked on a regular basis. They must not be moved, tampered with or disabled under any circumstances. Such action is dangerous and may void insurance cover.
c. The use of candles, Chinese Lanterns, deep frying / chip pans or fireworks by the Guest or his or her party is not permitted

15. SMOKING: The properties are all NON SMOKING. Smoking in the houses is STRICTLY prohibited. OHL Limited reserves the right to charge you £500.00 if the Accommodation smells of smoke on your departure. This is to cover the cost of deep cleaning fabrics and soft furnishings

16. PARKING: Vehicles are to be parked in the designated parking areas only. Parking in other areas is not permitted. All vehicles are parked at the Visitor’s risk and neither the Accommodation owner nor OHL Limited shall be liable for any damage to the vehicle or theft of personal items stored in it, or parking fines/clamping. To the extent permitted by law OHL Limited disclaims liability for personal injury or death arising from whatever cause included in the use of vehicles.

17. WATER: Do not flush anything other than toilet paper. If it is found that feminine products or any other items have been flushed and clog the system, you could be charged with damages of up to two hundred pounds (£200) or if greater, the reasonable cost of repairing the system.

18. RIGHT OF ENTRY: The Visitor shall allow OHL Limited, their representatives or employees entry to the premises for all reasonable purposes such as carrying out inspections or to carry out any necessary repairs or maintenance. Notice will be given where possible. In an emergency – which is defined as an event deemed an emergency by OHL Limited – no notice will be given.

19. REPAIRS: OHL Limited will use their reasonable endeavours to fix any broken domestic appliances or other equipment/contents as soon as possible. Nonetheless the Visitor acknowledges that due to the limited period of hire, it may not be possible to repair such items during the period of hire.

a) Barbecue equipment may be used ONLY in the designated garden area and in accordance with the manufacturer’s instructions. No disposable / portable or single use barbecues allowed. All barbecue equipment must be operated at a safe distance from the Accommodation (i.e in the garden area) so as not to cause heat and/or smoke damage and with due regard to other visitors so as not to cause damage, nuisance or pose a fire risk. Please ensure you know the location of fire fighting equipment before lighting the barbecue and do not leave hot barbecue equipment unattended at any time. OHL Limited cannot guarantee availability of barbecue equipment at the Accommodation at any given time but will make every reasonable effort to provide some. The Visitor uses the BBQ at their own risk and must act in prudent and risk averse manner.

b) The pond at The Lady Rothschild Dairy is not to be accessed at any time. Do not climb on the fencing or attempt to remove the barbed wire.

c) Children under the age of 16 must be supervised by and adult at all times. The area directly across the road from The Lady Rothschild Dairy is out out of bounds and children / adults must not explore or enter this area at any time. Most of this area is fenced but other areas are not and include old farm machinery etc. Failure to comply with this instruction will result in the Visitor being asked to vacate the holiday house. Guests must keep to footpaths, roads and bridleways.

d) Use of all outdoor games at both the Lady Rothschild Dairy BBQ field and the Cricket Field are at your own risk. These games are for all Visitors to share and as such we expect you the Visitor to take care of the items and replace them as you found them.

a. By using and/or activating service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service
b. All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
c. Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
d. We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures
e. We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
f. You must not use the Service to access Internet Services, or send or receive e-mails, which:
• are defamatory, threatening, intimidatory or which could be classed as harassment;
• contain obscene, profane or abusive language or material;
• Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen.
• contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
• contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
• contain material which infringe third party’s rights (including intellectual property rights);
• in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
• Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
g. We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses b to c above.
h. We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
i. The Service is intended for consumer use only.
j. Child supervision. OHL Limited are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
k. Criminal Activity
i. You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any country throughout the world.
ii. You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
iii. You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
iv. You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
l. You agree to compensate us fully for any claims or legal action made or threatened against OHL Limited by someone else because you have used the service in breach of these terms and conditions
m. Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage. All the above also applies to indirect losses.

22. NO DUTY OF CARE RE. ACTIVITIES / PROCEED AT YOUR OWN RISK: Whilst staying at the Lady Rothschild Holiday Houses, if you choose to engage in any activity of any kind you will not be supervised, and the owner of the premises and any operator of the holiday houses owes you no duty of care. Activities include actions of all kinds, of whatsoever nature, including activities that are forbidden. Thus activities include walking, running, cycling, driving a car, cricket, tennis, clay pigeon shooting, frisbee and all sports and recreation of whatsoever kind. Forbidden activities are those which carry an inherent high risk, including boxing, other martial arts, shooting with shotguns, shooting with rifles, shooting with air guns, wild swimming, entering ponds or lakes, boating and general “horse-play”, drunkenness and drug taking. If you engage in any of these forbidden activities, then to state the obvious, you will not be supervised and you proceed at your own risk. Whatever the activity, you must carry out a risk assessment before you engage in such activity. You act on your own free will and proceed at your own risk. However, children under 18 years of age must at all times be supervised by the Visitor and a risk assessment performed for such children’s activities, however minor are such activities. There are certain circumstances where, due to the state of the premises, Liability may attach to the owner or provider of the premises you agree that Liability is strictly restricted only to the state of the premises. Moreover, if you are aware of any defect or potential defect, the premises in the premises you will forthwith notify the owner and operator. A Country Estate is an inherently dangerous and risk environment. You accept that the general state of a Country Estate, specifically the Ashton Estate (CDL Sector) does not constitute defective premises. Thus including the state of the tracks, which are farm tracks, suitable only for prudent, risk averse, and low speed (20 mph maximum) driving.

23. NOISE: The Accommodation has other houses in close proximity and we have a zero tolerance policy on late night noise.

All music and activities which can be heard by neighbouring properties or which take place outdoors are prohibited after 9pm (Midweek) -Sunday to Thursday and 11pm (Weekends) – Friday & Saturday night. You can continue your celebrations but please go into the property and ensure the music is at a low level and the windows and doors are closed.
You are not permitted to take radios, CD players or other sources of music outside and any music playing inside the Property, must not be heard outside. Outdoor music is prohibited unless prior permission has been given by OHL Limited. Large groups talking outside after the times mentioned above should go into the house and make sure the windows are closed as the sound travels and is likely to disturb nearby neighbours.
Be considerate to the neighbours at all times and more specifically during the early hours of the morning and late evening.
If we receive complaints regarding noise levels you will be required to leave immediately thus terminating the rental agreement and in such a case we shall not be liable to you for any reimbursement of any money paid. Please bear this in mind before making a booking.
24. TERMINATION: If in the opinion of OHL Limited, the Visitor(s), are not deemed, at our absolute discretion, suitable to continue occupation of the Accommodation because of your behaviour or damage to the Accommodation or nuisance to other parties or for serious breach of the terms of this agreement, then the agreement may be terminated without notice and OHL Limited will require you to leave the Accommodation immediately without any compensation to you. OHL Limited reserves the right to refuse bookings for whatever reason except that we do not discriminate on the basis of race, colour, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age or on the basis of any discriminatory criteria as prohibited by the law of England and Wales.

25. TRAVEL INSURANCE / THEFT: We recommend that you take out travel insurance for your trip. OHL Limited take no responsibility for guests personal property during their stay . OHL Limited will not be held responsible for acts of theft, vandalism or other damages to guest/s or guest/s personal property that may occur during your stay.

26. COMPLAINTS: Should there be any cause for complaint during the occupation of the Accommodation it must be notified promptly and at the latest within 28 days to OHL Limited and in the case of serious problems confirmed in writing. If in the event that the Visitor, for any reason, is not satisfied with the accommodation, OHL Limited must be contacted so that the problem can be analysed. Failure by the Visitor to notify OHL Limited of any type of complaint prior to departure will entitle OHL Limited to refuse to evaluate the complaint, irrespective of its merits as it will then be difficult for the complaint to be effectively investigated. Under no circumstances will the OHL Limited’s or the landowner’s liability exceed the rental paid for the Accommodation unless such a maximum level of liability is prohibited under the law of England and Wales.

27. LOST PROPERTY: If you, the Visitor, or any members of your party leave any personal belongings inside the Accommodation you will be charged the cost of postage and packaging to have them returned to you. Any items found will be disposed of after 7 days if not claimed. OHL Limited will endeavour to contact you in a reasonable time should anything be found. All perishable foods will automatically be disposed of at the time of the changeover.

28. KEYS: Two sets of keys will be made available to the Visitor during his stay. As such if the Visitor locks himself out of the Accommodation there will be a fee of £30 payable for someone to come and let them back in. If a set of keys is lost a fee of £300 is payable to cover the cost of new locks and keys.

29. NO SCREENING DONE / FOOD / ALLERGIC REACTIONS: The food delivered to your holiday house is not screened by us for any ingredient. You must also assume that the supplier of the food does not screen for any ingredient, including without limitation any allergen. Thus, if you are allergic to anything – anything at all – you must not consume any of the food, and indeed are forbidden to consume any of it – no matter how small an amount. If you are allergic or made ill by, without limitation, any of the following: a) Nuts b) Prawns c) Other seafood d) Gluten e) Other plant product f) Pig meat g) Other meat products you must not consume any of the food or beverages supplied in your holiday house. None of the food is screened by the owner (the Landlord) or by his agents.

30. VAT:
VAT is included in the rental charge of the Accommodation. The VAT registration No. is 395 8736 85

31 LIABILITY: (a) OHL Limited (for itself, its employees and agents) shall not be liable to the Visitor or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the subject matter of this agreement. No term of the agreement is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the agreement. If the Accommodation which the Visitor has booked becomes unavailable or unusable for some reason for example because of flood, fire damage, or other circumstances prior to the date of a booking, then OHL Limited will be to use all reasonable endeavours to find a suitable alternative Accommodation, or failing which to reimburse the Visitor for any monies paid.

(b) Except as it may be impossible for the Landlord to contract out of such liability by law notwithstanding any agreement to the contrary the Landlord shall not be responsible or liable for any injury, disability, or death to any person or persons or damage to any property caused by reason of any act, neglect, default, or omission on the part of any person whatsoever including on the part of the Visitors agent, licensees, invitees or owners or occupiers of any adjoining or neighbouring property or any representative agent, independent contractor, or employee of the Landlord or by the state or condition of the Property or the fixtures or fittings in or about the same or the user thereof or the defective working stoppage or breakage of the pipes, plant or machinery of any kind whatsoever

(c) Except as it may be impossible by law for the Landlord to contract out of any such liability in excess of a fixed sum notwithstanding any agreement to the contrary it is agreed and understood that any damages or monetary award arising out of the liability that may remain with the Landlord or any representative, agent, independent contractor or employee of the Landlord shall be limited to the sum of £100 (ONE HUNDRED POUNDS) and such sum of one hundred pounds shall include without limitation all additional and all ancillary sums of whatsoever nature including interest, penalties, legal fees (and other fees of whatsoever nature) and all penalties and awards

32. SEVERABILITY: If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it invalid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion o fa provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.

33. WARRANTIES: OHL Limited does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees or agents.

34. WRITTEN EXCEPTIONS: No variations to the terms set out above shall be effective unless confirmed in writing and signed by both parties.

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Company Number 1787160 Registered in England

Registered Office: Cricket Pavilion, Ashton. Peterborough. PE8 5LF